Terms of Service

1. Acceptance of Terms

Welcome to Greemsland, your go-to destination for custom cakes and personalized desserts. By accessing or using our website, you agree to be bound by these Terms of Service. Our colorful world of celebration cakes and unique designs is governed by these guidelines to ensure a sweet experience for all our customers.

2. Ordering Process

When you place an order for our handcrafted cakes or designer desserts, you're embarking on a journey of culinary creativity. Please note:

  • All orders for custom cakes, birthday cakes, or wedding cakes must be placed at least 72 hours in advance.
  • Detailed descriptions or images for themed cakes are required to ensure we meet your expectations.
  • Changes to cake designs or special occasion cake orders can be made up to 48 hours before the delivery date.

3. Pricing and Payment

Our gourmet cakes and modern cake styles are priced based on design complexity, size, and ingredients. Payment terms are as follows:

  • A 50% deposit is required to secure your order for all custom desserts and party cakes.
  • Full payment must be received 24 hours prior to cake delivery or pickup.
  • Prices for cake decorations or additional customizations will be clearly communicated before order confirmation.

4. Delivery and Pickup

We offer convenient cake delivery services to bring our colorful cakes right to your celebration:

  • Delivery fees vary based on distance and are non-refundable.
  • Customers opting for pickup must collect their cakes from our cake bakery at the agreed time.
  • We are not responsible for any damage to the cake after it leaves our premises or during customer transport.

5. Cancellations and Refunds

We understand that plans can change. Our policy for cancellations is:

  • Cancellations made 72 hours or more before the pickup/delivery date are eligible for a full refund.
  • Cancellations made between 72 and 24 hours will receive a 50% refund.
  • Cancellations made less than 24 hours in advance are not eligible for a refund.

6. Allergies and Dietary Restrictions

Your health and satisfaction are paramount to us. Please note:

  • We can accommodate various dietary restrictions in our cake designs, including gluten-free and vegan options.
  • Customers must inform us of any allergies at the time of ordering.
  • While we take precautions, our kitchen is not allergen-free, and cross-contamination is possible.

7. Intellectual Property

Our unique cakes and cake designs are the result of our creative expertise:

  • All cake designs created by Greemsland are our intellectual property.
  • Customers may not reproduce or use our designs for commercial purposes without written consent.
  • We reserve the right to use images of our cakes for promotional purposes unless otherwise agreed.

8. Limitation of Liability

While we strive for perfection in every cake we bake:

  • Greemsland is not liable for any indirect or consequential damages related to our products or services.
  • Our liability is limited to the cost of the cake or service provided.

9. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the new terms.

10. Contact Us

If you have any questions about our Terms of Service or would like to discuss a custom cake design, please don't hesitate to contact us:

  • Email: [email protected]
  • Phone: (555) 123-4567
  • Address: 789 Frosting Lane, Cakeville, SW 12345